Download Center
All products
Device Management Platform
Speakerphone
Conference Bar
Panoramic Camera
Webcam
PTZ Camera
Download Center
All products
Device Management Platform
Speakerphone
Conference Bar
Panoramic Camera
Webcam
PTZ Camera
FAQ
General Questions
01
What is the RMA process?
- MAXHUB offers Return Material Authorization for our standard Unified Communication Products.
- Please fill in the Hot Swap Request Form if you encounter any issues when using the UC products. MAXHUB Aftersales Support Team will reach out to you shortly.
- Please fill in the Hot Swap Request Form if you encounter any issues when using the UC products. MAXHUB Aftersales Support Team will reach out to you shortly.
02
Do you provide onsite service?
Yes. To make an appointment for onsite service, please contact us via support@maxhub.com.
03
What are your service center's hours of operation?
Please email support@maxhub.com and we will respond by the next business day.
Webcam & Panoramic Camera
01
My camera cannot focus. What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
02
The built-in microphone works abnormally (can't pickup voice/noise, etc.). What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
03
My camera is not recognized by my computer. What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
Warranty
MAXHUB offers a standard Three (3) Years Hot Swap Warranty for all of its standard UC products.
Warranty
MAXHUB offers a standard Three (3) Years Hot Swap Warranty for all of its standard UC products.
UC Consult & Hot Swap
Sign in with your account, then you can initial a service request, check the progress, and track all your Service Request easier.
UC Consult & Hot Swap
Sign in with your account, then you can initial a service request, check the progress, and track all your Service Request easier.
Get Connected with MAXHUB
* Education products are only available in APAC and Middle East area. ©2021 MAXHUB. All rights reserved