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LED Wall

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LED Wall Raptor Series

LED Wall Display GH31

LED Wall Display M27

FAQ

Do you provide onsite service?

Yes. To make an appointment for onsite service, please contact us via support@maxhub.com.

My display has an issue. Who should I contact?

Please contact us via support@maxhub.com.

How can I order parts or accessories?

Please visit：https://support.maxhub.com/servicedesk/customer/portal/2

What are your service center's hours of operation?

The service center's regular working hours are Monday-Friday, 8am to 6pm CST.

How can I become qualified to service MAXHUB LED displays?

Please contact us via maxhubcollege@cvte.com to inquire about the MAXHUB College Program.

MAXHUB Raptor Series

Part of the screen does not light up after power is on. What should I do?

1. Check whether the network cable in the panel is in poor contact
2. Check whether the power cable in the panel is in poor contact.

The wireless dongle does not work. What should I do?

1. Check whether the wireless dongle is tightly inserted.
2. Check whether the wireless dongle is paired. To pair the wireless screen projector, you need to insert it into the USB port of the machine and wait for a prompt saying that the dongle is successfully paired.
3. Check whether a software driver has been installed in your computer. If the projector cannot be automatically installed after it is inserted into the USB port of your computer, you need to enter “My Computer” manually, find the drive letter of the transmitter in the device driver and click "Install."

The indicator does not work. What should I do?

1. Check whether the power supply is functional.
2. Check whether the power switch is turned on.

No image is displayed after I connect to a computer with an HDMI cable. What should I do?

1. Check whether you are currently in an HDMI channel.
2. Check whether the HDMI cable between the machine and the external computer has come off or is in poor contact.

Warranty

MAXHUB offers customers assurance through competitive Standard Warranties for all of its LED Display products.

Currently the standard is a Two (2) Year Warranty, subject to terms and conditions. An extended warranty is available upon request.

To learn more about the standard warranty policy, please contact us or reach out to our channel partners.

Check my warranty period

Service Request

Sign in with your account, then you can initial a service request, check the progress, and track all your Service Request easier.

LED Wall

Download Center

FAQ

Warranty

Service Request

Download Center

LED Wall Raptor Series

LED Wall Display GH31

LED Wall Display M27

FAQ

Do you provide onsite service?

My display has an issue. Who should I contact?

How can I order parts or accessories?

What are your service center's hours of operation?

How can I become qualified to service MAXHUB LED displays?

MAXHUB Raptor Series

Part of the screen does not light up after power is on. What should I do?

The wireless dongle does not work. What should I do?

The indicator does not work. What should I do?

No image is displayed after I connect to a computer with an HDMI cable. What should I do?

Warranty MAXHUB offers customers assurance through competitive Standard Warranties for all of its LED Display products. Currently the standard is a Two (2) Year Warranty, subject to terms and conditions. An extended warranty is available upon request. To learn more about the standard warranty policy, please contact us or reach out to our channel partners.

Tech Support, Field Service,
and Repair & Replacement MAXHUB has the capacity to repair LED tiles and most other components locally in the USA with quick turnaround time.

Service Request

Sign in with your account, then you can initial a service request, check the progress, and track all your Service Request easier.

Solution

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